Marsden is Here

Normally the news that a company like energy efficiency and insulation business Right House has gone into liquidation would pass through my radar with just a moment to pause in sadness for those whom have just lost their livelihoods. However this time there is an indirect personal connection - it was a telemarketing call from Right House house and the following obligation-free quote which made me decide that then was the time to start the ball rolling on actually getting grid connected solar installed here.

The first step of course was googling up solar installers in NZ and sending off for more quotes. when it came down to it though two I already had bookmarked gave the best results. A shout out here to CPS Solar (Canterbury based) who provided a lot of useful information and food-for-thought in our conversation. Definitely consider them.

My choice though has gone to Solar City despite the fact they they were the tardiest in replying to my enquiry. I'd like to write a bit about why.

First off is their innovative Solar Care offering. For $0 or $1000 down they will install panels on your house and sell you the electricity generated for a fixed monthly cost for the next 20 years. (You then use or sell excess power into the grid.) This effectively locks in the cost to you of that much power for the next 20 years, and the contract is set so that the cost-per-unit is probably lower than you are being charged now.

Personally I think projects like this are what the major generators should be doing, to conserve hydro and fossil-fuel (ugh) generation for night time and winter use. But of course they don't make money by providing people with cheap power :-/

I was almost sold on this, it works out very well for both the homeowner (who gets rapid access to solar without massive expenditure or worries about insurance, monitoring etc of the panels) and for the company who get regular cashflow (instead of constantly having to chase new installations) and to depreciate the value of the solar panels on their books :). Had I investment properties I would be having Solar Care systems installed ASAP. Any of my home-owning/paying-off friends I strongly recommend taking a look.

However the desire and years of expecting to outright own the installation asserted itself and I was unable to bring myself to deviate that far from the plan. What actually sold me on a fixed install from Solar City installation was not the price but the opportunity to become involved with / contribute to a new initiative they are setting up with the University of Otago to (quoting the flyer)

Conduct a comprehensive study into household and commercial solar energy use, to better inform and guide the nation towards a 100% renewable energy future.

(As a bonus, "Customers will have the opportunity to beta test new technologies in the energy efficiency and solar space." Eh-heh-heh ...)

This will involve a period of monitoring before the installation which is fine because for me "starting the ball rolling" on a project like this means I have a 12-18 month horizon in view for actually affording and completing it. This is something I make clear of my requests for quotes but find a lot of companies have difficulty with - and their pressure (and oft-times effectively bribes) to commit sooner is something which I find distinctly off-putting.

Companies, I am (charitably) sure that you are genuinely interested in making sure your customers get good value for money but if you want my custom please do me the courtesy of understanding that I know and understand my own values, finances and finance options and that I am not undertaking such a large project on the spur of the moment. If I am not the typical customer in this, well that is simply a sad observation on today's society.

Another issue where I have struggled to reach common ground with all the companies I have talked to is my desire to install more generation capacity than is "economically efficient" for me. (The generators don't pay a terrific amount for home-solar production fed into the grid and these tariffs have only been dropping.) The concept that I might have broader, non-economic goals like future-proofing the amount of generation on my roof (nominally economic), or happily working towards overall lower power prices for everyone else by feeding cheap power into the grid and setting an example for wider home generation is completely foreign.

(I've had to temporarily throw in the towel on that one, but the system I am getting is eminently extensible at a later date by the addition of more panels and micro-inverters.)

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Speaking of finance options this entire post / mini-rant was actually triggered by a quote from the Right House article.

But the business had not had the demand for their services, from home insulation to energy advice, that it had hoped for, Fisk said.
"I think that has been influenced by whether people are getting offer subsidies to insulate their houses," Fisk said.
The company failure may seem "counter-intuitive" when there is a housing boom especially in Christchurch and Auckland, he said.
Asked if the government cuts to home insulation subsidies in 2013 had affected Right House, Fisk said he believed it had "some effect".

Now this is a Stuff article so don't assume that quote from the liquidator (probably not yet familiar with the company finances) is entirely in context. It's obviously being played a bit by the reporter and as such I believe it reflects a wider feeling that the only reason people might be interested in getting into solar (and more broadly other technologies) is the money. That's a meme I'd really like to squish out of society's group consciousness because there are so many wider possibilities once you broaden your view from what is purely best for the individual.

[tangent]For example Christchurch (City Council) is currently looking at painful rates rises and having to privatise some of it's utility assets to afford the costs of the earthquake rebuild foisted on us by the national government. But we could build a new asset as a (somewhat seasonal) electricity generator right alongside the rebuild to offset some of that cost if only by generating some of the power required. I think most households and businesses would be happy to have some council-owned panels on their roof in exchange for the promise of lower rates increases (or the offset in lower electricity costs).[/tangent]

It is true that for the majority of homeowners (unlike well-privileged, mortgage-free, no-dependants self) the availability of subsidies will probably have a significant impact on the affordability calculations. (And part of the genius of Solar Care is how it simplifies that calculation.) It is good business for eg. an installer to point out the available options which may make what they are selling more affordable.

[aside]If you have a mortgage with Kiwibank also check out their Sustainable Energy Loan (link not guaranteed to be current).[/aside]

But I don't believe it is broadly good that our consumerist, buy now (worry about paying later) culture tries to rush people into accelerating financial plans that should be taken time over and focuses on the monetary payback value of long-term purchases to the detriment of other values. And just like if your business relies on the government topping up your employees wages because you don't pay them enough to live; if your business relies on pressuring people into making financial decisions for cashflow perhaps you should take a hard look at how sustainable it / its growth path really is. When I look at who I give significant amounts of my actually-earned money to, you better believe I'm taking that into account. Often it is through [your business'] salespeople that I have the most direct experience of that.

[aside]No I'm not a fan of commission sales, why do you ask?[/aside]

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Disclaimer: this has not been any sort of solicited promotion and I have no connection (yet) to any of the mentioned companies except as outlined above. (Haven't even signed and returned the quote.) :p