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So the credit-card attached to my Paypal account reached it's expiry date and thus they removed it Not intrinsically a problem, although 'Oh, I must update the expiry on this card # with paypal" wasn't exactly the first thsing to cross my mind when my renewed card arrived a month ago.
However they also automatically cancelled the subscription it was used to pay. I contacted their help desk to find out if this was the usual procedure, to recieve a very condescending and poorly formed email in reply basically telling me yes it was, suck it up and deal with it.
Not 'we realise this is a user-unfriendly part of our system, we're looking at ways to hold subscriptions open until their next due date so the paypal member has a chance to update the payment method' or anything like that.
I've put a reminder in my calendar for next time my card is due to renew, but based on the information in the email about how the system works I'm not sure I'll actually be able to update it's expiry date without first removing the old one - and hence cancelling any subscriptions.
In two years of course it may be a moot point - that's a looooong time on the intarwebs.
However they also automatically cancelled the subscription it was used to pay. I contacted their help desk to find out if this was the usual procedure, to recieve a very condescending and poorly formed email in reply basically telling me yes it was, suck it up and deal with it.
Not 'we realise this is a user-unfriendly part of our system, we're looking at ways to hold subscriptions open until their next due date so the paypal member has a chance to update the payment method' or anything like that.
I've put a reminder in my calendar for next time my card is due to renew, but based on the information in the email about how the system works I'm not sure I'll actually be able to update it's expiry date without first removing the old one - and hence cancelling any subscriptions.
In two years of course it may be a moot point - that's a looooong time on the intarwebs.
