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Eventually I was put through to someone who knew that that TelstraClear's disconnection team is on holiday until Monday, so there's no chance of the cable TV being turned off before that.
Which makes no sense. The decoder has that subscriber card in it, it communicates via a modem with a fixed IP address, surely there's a button on the account dashboard somewhere that will disable/invalidate one or both of these. Then collection of the decoder can be handled at a more convenient time. What do they have to do - manually shift jumpers in the exchange or something?
Likewise surely upgrading the internet package should just be a matter of making a selection in my account. What disconnections has to do with that I'm not sure but apparently nothing can happen until they're back on Monday.
On the positive side this may actually save me a few $ as I've been told that internet upgrades are charged pro-rata for the remainder of the billing period from the date they're implemented, and the chap who might actually have been in NZ I eventually talked to today was prety sure disconnections are dated from the date of the request (ie Tuesday, but I'm happy with today).
The reason this matters is that my billing period ends -today- and having made the decision to cut the TV I don't really want to be hit with another month's subscription.
I'm unplugging the decoder tonight anyway. I've rediscovered how much heat that thing puts out, even when it's on standby. There's some power to be saved there.
Another thing - all that flash collecting my account details by automatic voice response and then they're not transferred between operators with the call? What sort of Mickey Mouse back end do you have?
Which makes no sense. The decoder has that subscriber card in it, it communicates via a modem with a fixed IP address, surely there's a button on the account dashboard somewhere that will disable/invalidate one or both of these. Then collection of the decoder can be handled at a more convenient time. What do they have to do - manually shift jumpers in the exchange or something?
Likewise surely upgrading the internet package should just be a matter of making a selection in my account. What disconnections has to do with that I'm not sure but apparently nothing can happen until they're back on Monday.
On the positive side this may actually save me a few $ as I've been told that internet upgrades are charged pro-rata for the remainder of the billing period from the date they're implemented, and the chap who might actually have been in NZ I eventually talked to today was prety sure disconnections are dated from the date of the request (ie Tuesday, but I'm happy with today).
The reason this matters is that my billing period ends -today- and having made the decision to cut the TV I don't really want to be hit with another month's subscription.
I'm unplugging the decoder tonight anyway. I've rediscovered how much heat that thing puts out, even when it's on standby. There's some power to be saved there.
Another thing - all that flash collecting my account details by automatic voice response and then they're not transferred between operators with the call? What sort of Mickey Mouse back end do you have?
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no subject
Date: 2010-01-07 05:51 am (UTC)From: