marsden_online (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
marsden_online) wrote2009-09-09 11:11 am
marsden_online) wrote2009-09-09 11:11 am
Entry tags:
A phone call from TelstraClear
So I got a call from TC customer service this morning, they noticed the little spike yesterday as Mythbuntu failed to download completely 3 times chewing up 20% of my monthly cap on the first day of the month. Checking against my history they noted that we've been under cap like once in the past 6 months and were wondering if I'd like to move up to a higher plan.
A couple of very useful bits of information came out of the conversation:
- you can change up/down plans at any time and they'll pro-rata the amount of month. This changes the math.
We'd need to be using more than 8G over cap every month (which we're not) to make it worth moving up permanently but changing up from 10G to 20G halfway through the month costs the same as only ~4.5G of over-cap data (and could then change down again at the beginning of the next month. I feel a spreadsheet is called for.
Perfectly legit according to the chap on the phone, but a loophole I suspect might be closed very quickly once I started using it regularly.
- If you have more than 10G cap on their InHome plans you don't need to have a landline with them to get internet! (But you still do to get the TV). So dropping the landline and going Skype may be back on the cards, if streaming to the TV proves feasible.
And hopefully I managed to send a number of customer suggestions into the system, although I don't have much hope of them being followed up.
A couple of very useful bits of information came out of the conversation:
- you can change up/down plans at any time and they'll pro-rata the amount of month. This changes the math.
We'd need to be using more than 8G over cap every month (which we're not) to make it worth moving up permanently but changing up from 10G to 20G halfway through the month costs the same as only ~4.5G of over-cap data (and could then change down again at the beginning of the next month. I feel a spreadsheet is called for.
Perfectly legit according to the chap on the phone, but a loophole I suspect might be closed very quickly once I started using it regularly.
- If you have more than 10G cap on their InHome plans you don't need to have a landline with them to get internet! (But you still do to get the TV). So dropping the landline and going Skype may be back on the cards, if streaming to the TV proves feasible.
And hopefully I managed to send a number of customer suggestions into the system, although I don't have much hope of them being followed up.