marsden_online (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
marsden_online) wrote2013-05-08 05:36 pm
marsden_online) wrote2013-05-08 05:36 pm
Entry tags:
Best possible outcome
So since my car came back from the panelbeaters last week I noticed a few things amiss...
- there was a start-up error meaning I actually had to turn the car on, off and on again before it would get to "ready". This also happened the last time it came back.
- there was an odd "knock" sound coming from the front sometimes when I accelerated or braked. This gradually became worse and more frequent - buy the I got it into the service centre this morning it was becoming more of a "crunch" and could be felt through the pedals.
- when I turned the windscreen wipers on in the rain this week I discovered that the passenger-side one was actually sitting on the bonnet and out past the windscreen to the left in the rest position. The wipers still worked but it made a serious thump each time it returned to the bottom.
In response to the knocking and the engine issue I got hold of the Toyota service centre last week and booked the car in to have the issues I'd notice to that point checked out - today was the first available slot. Fortunately the Prius lends itself to gentle driving even under normal circumstances and it didn't actually fall to pieces in the interim.
The service centre called back mid-afternoon to confirm they could hear but not locate the knock, and asked who had done the repair so that they could get a list of parts. Not entirely coincidentally it is the same repairers they use themselves.
A bit after 5pm I got a call to say that everything was fixed and I could pick the car up in the morning. They couldn't give me a price because they were going back to the repairers to talk about just who -should- be picking up the cost.
A bit after that I got a call from the repairers to apologise for the trouble and reassure me that I wouldn't have to pay for at least whatever the knocking problem was because it was something that they hadn't tightened properly, and also to tell me that they would be discussing the situation very firmly with everyone in the workshop tomorrow and particularly the technician/s who worked on my car.
Which is all good - not only because I don't have to pay for a (probably) expensive repair/part but because I'm not in the position of having to go back to the repairers and say "here is a list of ways you stuffed up, take more care next time".
- there was a start-up error meaning I actually had to turn the car on, off and on again before it would get to "ready". This also happened the last time it came back.
- there was an odd "knock" sound coming from the front sometimes when I accelerated or braked. This gradually became worse and more frequent - buy the I got it into the service centre this morning it was becoming more of a "crunch" and could be felt through the pedals.
- when I turned the windscreen wipers on in the rain this week I discovered that the passenger-side one was actually sitting on the bonnet and out past the windscreen to the left in the rest position. The wipers still worked but it made a serious thump each time it returned to the bottom.
In response to the knocking and the engine issue I got hold of the Toyota service centre last week and booked the car in to have the issues I'd notice to that point checked out - today was the first available slot. Fortunately the Prius lends itself to gentle driving even under normal circumstances and it didn't actually fall to pieces in the interim.
The service centre called back mid-afternoon to confirm they could hear but not locate the knock, and asked who had done the repair so that they could get a list of parts. Not entirely coincidentally it is the same repairers they use themselves.
A bit after 5pm I got a call to say that everything was fixed and I could pick the car up in the morning. They couldn't give me a price because they were going back to the repairers to talk about just who -should- be picking up the cost.
A bit after that I got a call from the repairers to apologise for the trouble and reassure me that I wouldn't have to pay for at least whatever the knocking problem was because it was something that they hadn't tightened properly, and also to tell me that they would be discussing the situation very firmly with everyone in the workshop tomorrow and particularly the technician/s who worked on my car.
Which is all good - not only because I don't have to pay for a (probably) expensive repair/part but because I'm not in the position of having to go back to the repairers and say "here is a list of ways you stuffed up, take more care next time".